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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Tuesday, November 25, 2014

New UK mobile benchmark says EE is best for data while Three is best for voice

A new survey from testing services company P3 communications has ranked EE as the ‘best in test’, noting that it offered the best national data performance. Three was ranked second overall but had the best voice performance in the test.

The P3 benchmark involved several weeks of testing, with two measurement cars driving more than 3,500 miles, collecting more than 160,000 data samples and conducting around 16,000 voice calls. An area accounting for roughly 20% of the UK population was covered, including cities and connecting routes.

Measurements included voice call quality, success rates, data upload and download speeds, website access and video performance.

Out of a maximum 500 points, EE scored 366, Three scored 316, O2 scored 283 and Vodafone scored 280. Overall, the networks provided better services in larger metropolitan areas than in smaller cities and on connecting routes.

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Peter Seidenberg, Managing Director of P3 communications, said “Comparing the UK results with other P3 mobile benchmarks in Europe and Australia makes it clear that much better performances are achievable. But the good news for all UK mobile customers is that the newest technology potentially provides for much more capability than is currently implemented. We expect to see significant improvements by the time the next testing cycle begins.”

[P3 Mobile Benchmark UK 2014 (pdf)]

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