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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, December 16, 2013

Last week at The Fonecast: 16th December 2013

A Happy Tranquil Christmas for HTC?

Mark Bridge writes:

HTC experienced a bit of Christmas cheer last week when the threat of a sales injunction against the HTC One mini smartphone and a number of other devices was lifted. Nokia had previously won a patent-related court case against HTC but it seems that a sales ban was deemed too harsh a penalty.

Things didn’t run quite so smoothly for Sony Mobile, which had a complaint against it upheld by the ASA. Referring to the phone’s “exquisite aluminium frame” didn’t go down too well because the frame was actually a combination of aluminium and plastic... and you couldn’t see the metal anyway.

And while we’re talking about complaints, Ofcom has published the latest of its quarterly reports about mobile, fixed-line and broadband companies. T-Mobile generated the highest proportion of ‘pay monthly’ mobile phone complaints to Ofcom, while O2 was - once again - teacher’s pet.

But that wasn’t the only news from Ofcom; the regulator seems to have been particularly busy this month. It’s published new research that shows UK consumers are benefiting from lower-priced communications services than people in much of Europe and the USA - and it’s also planning to simplify charges for calling numbers that start 08, 09 and 118.

Finally, some app news - giving us an opportunity to use the inevitable “appy Christmas” pun. Music service Spotify fought back against its competitors last week by bringing free ad-supported streaming to mobile devices, while Facebook-owned picture sharing app Instagram launched a photo and video message feature to challenge Twitter - or maybe BBM. Could messaging become a battleground for 2014?

Well, that’s the kind of thought we’ll be entertaining on Wednesday when we present our final podcast of the year. Listen to our mobile industry predictions for 2014 - and enjoy a spot of time travel as we revisit our thoughts from Christmas 2012!

On Monday mornings we summarise the past week’s mobile industry headlines in a newsletter that’s very much like this article. To receive it, simply register your email address at TheFonecast.com by clicking the link at the top right-hand corner of our home page.

Planning a visit to Mobile World Congress next year?  Sponsoring one of our special podcasts from Barcelona is a great way of getting heard by the people who matter. It’s the proven power of radio but at an affordable price. Click here for more details - or just drop us a line.
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