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Monday, October 17, 2011

Last week at The Fonecast: 17th October 2011

Mark Bridge writes:

Apple and Blackberry crumble. There, I’ve said it. Twitter’s favourite joke from the past seven days. The reality wasn’t so funny.

It was last Monday when part of RIM’s infrastructure failed - and the backup system didn’t work properly. As a result, a data backlog started to build… and build… and, before long, BlackBerry messaging, browsing and email were disrupted. Here in the UK - and much of Europe, the Middle East, India and Africa - it took around three days before things were getting back to normal, with Latin America, Canada and the USA also suffering problems for a day or so.

The Apple issues weren’t such a big deal but the joke’s much funnier with the second fruit reference. Although there was the inevitable upbeat media frenzy when Apple’s iPhone 4S went on sale, some users suffered lengthy downloads and file problems when trying to upgrade older devices to iOS5. In addition, a number of customers were disappointed to find that elements of the Siri voice recognition service didn’t work in the UK yet.

Sticking with bad news, Samsung - and potentially the Android world in general - suffered a legal blow in Australia. A somewhat lower blow was suggested by the discovery of e.coli on one in six mobile phones. And Sony Ericsson was told off by the ASA for the way it described ‘standby time’ (although it’s an industry-wide issue, I’d say).

Talking of Sony Ericsson, it revealed its quarterly results and said that it would become a smartphone-only business by the end of 2012. The days of the feature phone may indeed be numbered.

Still, it wasn’t all bad news. In fact, the GSMA has calculated that the number of connected mobile devices worldwide will double from more than 6 billion today to 12 billion in 2020. Everything Everywhere has started enabling UK customers on Orange and T-Mobile to use the 3G signal from either network. Outdoor advertising company Clear Channel has said it’s putting NFC connectivity in its new digital poster sites, while O2 UK is trialling a WiFi voice-over-IP service that’ll behave like the customer’s regular mobile number.

Yes, it’s a dynamic industry we’re working in. Having said that, Nokia’s latest forward-thinking move has raised some eyebrows. It’s decided to include a dubstep version of its classic Grande Valse on more than 100 million handsets over the next few years. If you fancy starting early, you can download the MP3 file here.

On the subject of downloads, have you listened to last week’s special feature from Droidcon UK?  You’ll hear from event organiser Thibaut Rouffineau, HTC’s Michael Ludden, Marcus Hansson from Sony Ericsson, Marcus O’Sullivan of Cisco and InMobi’s Terence Eden. Listen on our website, via iTunes or by downloading the MP3 file.

You can receive this news summary by email every week. Simply register at TheFonecast.com by clicking the link at the top right-hand corner of our home page.
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Opinion Articles

The art of accessory sales is changing

Mark Bridge writes:

We're told it's not merely 'sales'. No, it's an art. "The art of selling". And with over 4 million hits on Google, you could easily argue that the art of selling is more popular than painting.

The same goes for the two sub-categories of cross-selling and up-selling. They're arts as well, you know. Mystic and creative disciplines...

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Secure mobile phone calls explained

The security of 3G and GSM mobile phone calls has been questioned recently. Mark Bridge spoke to Dr Simon Bransfield-Garth, Chief Executive of Cellcrypt, at Mobile World Congress to find out how real the problems are. The interview was included in our podcast on 19th February 2010; here's an edited transcript of the interview:

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‘The App is Dead. Long Live the App’ at Mobile World Congress

James Rosewell writes:

Apps (defined as games, information services, social networking video and web content among other things) dominated MWC10 with debate focused on the provision of radio network capacity to support them, the technologies used to create them and the methods for Mobile Network Operators (MNOs) to monetise them. Given the fragmentation in technology and the investment needed from MNOs to provide capacity coupled with a lack of reward for MNOs, we would be forgiven for thinking the App as we know it is not long for this world. However new technologies offering broader platform support, plus smart network investment coupled with new business models, mean the App will evolve and come of age ready for 2011.

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Windows Phone 7 Series at Mobile World Congress

Mark Bridge writes:

We queued in the rain outside the Catalonia Barcelona Plaza hotel. We sat on the floor in a basement room. And we watched on TV as Steve Ballmer announced Windows Phone 7 Series.

The life of a reporter is not a glamorous one.

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HTC Smart could start a smartphone price war

Mark Bridge writes:

I’ve previously talked about a report from 2009 which warned how touch-screen phones that weren’t true smartphones were pushing down ARPU. Consumers thought they were buying something that was relatively advanced but were being seduced by form over function.

This week HTC stepped in to the arena with the HTC Smart, described by HTC's Peter Chou as "a more-affordable smartphone". Although it may not fit everyone’s definition of a smartphone, it certainly ticks most of the boxes. It has an open operating system, Qualcomm’s Brew platform, which has over 18,000 available applications and has been installed on over 1200 handset models worldwide.

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A month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

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We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs?

We also discuss Apple's record-breaking quarterly figures, the highlights of CES and the launch of Microsoft Windows 10, as well as saying farewell to the current version of Google Glass.

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