Categories
Search
Get into your account.
  1. Home
  2. Podcasts
  3. News
  4. Opinion
  5. Guests
  6. About Us
Search
Search

Featured Articles

Connecting London Car Telephones to TheFonecast.com

ExclusiveConnecting London Car Telephones to TheFonecast.com

Opinion The Fonecast -

It was 1996 when I started working at the Cricklewood head office of Peoples Phone [writes Mark Bridge], initially in a sales support role before becoming part of the Marketing team. The company was an independent mobile phone retailer with a growing network of high-street shops and connected customers. In November 1996 the company and its customer base were acquired by Vodafone, which had already taken over the Talkland retail business and was soon to add Astec to its portfolio.

 

RSS
123

Opinion Articles

ExclusiveLast week at The Fonecast: 8th July 2013

Opinion Mark -

Mark Bridge writes:

The UK is beginning its week with news of a long-awaited sporting victory for Andy Murray. The telecoms world had its own much-anticipated good news last week, when European roaming rates fell again. And regardless of Neelie Kroes’ plans to abolish roaming rates completely, there’ll definitely be another roaming cut in 2014.

ExclusiveThe hidden benefits of 4G

Opinion Mark -

Dan Grose of Phones 4u writes:

It’s been nearly 10 months since EE launched the UK’s first 4G network and an estimated 55% of the country is now enjoying its benefits. The fourth generation of mobile networks has brought speeds of between 10-12 megabytes per second to thousands of areas across Britain, creating somewhat of a revolution in super-fast mobile browsing.

ExclusiveEasily upgrade your Android and iPhone app to access physical objects

Opinion Mark -

Andrea Gerber of baimos technologies writes:

Mobile devices are becoming ever more prevalent in our daily lives and so it comes as no surprise that they are now being utilized in security-relevant scenarios such as car-sharing and shared parking. Mobility solutions such as these increasingly rely on smartphone applications, hence technologies arise that allow the smartphone to morph into a digital key.

RSS
First1314151618202122Last

Recent Podcasts

Ofcom publishes customer satisfaction figures for UK mobile networks
News

Ofcom publishes customer satisfaction figures for UK mobile networks

Mark

Tesco Mobile rated top for mobile satisfaction in 2019

Share:

Print

Rate article:

No rating
Rate this article:
No rating
Ofcom, the UK's communications regulator, has published last year's customer satisfaction ratings for mobile networks.

Its annual report is based on a number of measures for the 12-month period until January 2020, including customer complaints received, perceived value for money and overall customer satisfaction.

The average satisfaction with overall mobile service was 93%, with just eight percentage points separating the top-rated (Tesco Mobile; 97%) and bottom-rated (Virgin Mobile; 89%) companies.

Average satisfaction with reception or signal strength was 85%, with Tesco Mobile ranked top at 92%. Tesco uses O2 to host its virtual mobile network, yet O2 was only rated at 85% by its customers.

Customer satisfaction for UK mobile companies 2019

Customer satisfaction for UK mobile companies 2019



Overall, only 3% of UK mobile customers said they had a reason to complain (down by one percentage point from 2018).

The report also analysed fixed-line telecoms and broadband suppliers.

Tags

customer serviceeegiffgaffo2ofcomresearchtescothreeVirginvodafone

More links

  1. Ofcom annual report: mobile, home broadband and landline

Comments

Collapse Expand Comments (0)
You don't have permission to post comments.

Follow thefonecast.com

Archive Calendar

«November 2026»
MonTueWedThuFriSatSun
2627282930311
2345678
9101112131415
16171819202122
23242526272829
30123456

Archive