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ExclusiveLast week at The Fonecast: 20th May 2013

Mark Bridge writes:

Last year, the Google I/O developer conference gave us plenty of product announcements: Google Glass, the Nexus 7 tablet, the Nexus Q device and the Jelly Bean version of Android. This year’s announcements were less dramatic: a streaming music service, a Google-friendlier Galaxy S4 and some game development tools. Coincidentally (or perhaps not) Apple announced its 50 billionth app download in the middle of the event.

ExclusiveReports about mobile phone calls cause an increase in blood pressure

Mark Bridge writes:

I was on the radio for a few minutes this morning. Nick Ferrari on LBC 97.3 FM was talking to me about a recent survey that noted a rise in blood pressure when people received calls on their mobile phones. As I waited to go on-air, a producer asked me what I thought. “Storm in a teacup”, I said. Well, it seemed better than “Makes my blood boil”.

ExclusiveDevice keeps internet on when power goes off

Michael Scaturro of voanews.com writes:

A team of Americans and Kenyans has developed a new Internet router - and it's creating buzz. That's because it is an affordable, reliable solution for people without consistent Internet access. It can run while plugged in or on battery power, jump between networks at will, and become a mobile hotspot for multiple devices. The team presented the device - called the Brck [pronounced Brick] - at the Re:publica tech conference in Berlin.

ExclusiveLast week at The Fonecast: 13th May 2013

Mark Bridge writes:

Nokia has had a busy few days. First came the Asha 501, a ‘smartphone lite’ that introduced developers to a new version of the company’s Asha platform. This was followed by the Lumia 928, which is a Windows Phone 8 handset exclusive to Verizon Wireless in the USA. It’s quite like the Nokia 920, so we’re not missing out too much.

ExclusiveTexting becomes a health tool in Kenya

Joe DeCapua of voanews.com writes:

Mobile phone use in Africa has spread far, wide and fast. By the end of last year, it was estimated that 70 percent of the population would have a mobile phone. Now, the International Federation of the Red Cross and Red Crescent Societies says it’s using the technology to save lives.

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Ofcom publishes customer satisfaction figures for UK mobile networks
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Ofcom publishes customer satisfaction figures for UK mobile networks

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Tesco Mobile rated top for mobile satisfaction in 2019

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Ofcom, the UK's communications regulator, has published last year's customer satisfaction ratings for mobile networks.

Its annual report is based on a number of measures for the 12-month period until January 2020, including customer complaints received, perceived value for money and overall customer satisfaction.

The average satisfaction with overall mobile service was 93%, with just eight percentage points separating the top-rated (Tesco Mobile; 97%) and bottom-rated (Virgin Mobile; 89%) companies.

Average satisfaction with reception or signal strength was 85%, with Tesco Mobile ranked top at 92%. Tesco uses O2 to host its virtual mobile network, yet O2 was only rated at 85% by its customers.

Customer satisfaction for UK mobile companies 2019

Customer satisfaction for UK mobile companies 2019



Overall, only 3% of UK mobile customers said they had a reason to complain (down by one percentage point from 2018).

The report also analysed fixed-line telecoms and broadband suppliers.

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