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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Sunday, November 20, 2011

Last week at The Fonecast: 21st November 2011

Mark Bridge writes:

Having read some of last week’s headlines, you might think the UK’s Communication Ombudsman has told mobile phone networks not to describe their data tariffs as ‘unlimited’ unless they really are. However, what’s actually happened is that one of the UK’s communication ombudsmen (ombudspeople?) has asked mobile operators to be clear about any limits, to stop unexpectedly high bills from building up and to tell customers before they exceed any limit. Better than nothing but hardly earth-shattering.

Perhaps I’m suffering from the Monday blues but it seems to me that many of the other mobile news stories from the last seven days were equally unexciting for the UK. Damp squib, anyone?

We had O2 switching on the UK’s largest 4G LTE network trial (or ‘the UK’s second 4G LTE trial’, as Everything Everywhere is more likely to call it). It’ll be running a 4G network in London for the next 9 months.

Google followed up its US-based beta Google Music service with a public version of the service. However, music licensing terms mean it’s not available in the UK yet.

But it’s not all completely bad news for UK music lovers. Now available in the UK is BlackBerry’s BBM Music, an app that makes you hope your friends have a similar taste in music but don’t like the same songs. Hmmm. And music discovery service Shazam is rolling out its LyricPlay feature across all its apps for iOS and Android devices, offering karaoke-style lyrics that are displayed in time with the music.

When it comes to mobile money, there’s plenty of news with potential for the UK... but nothing definite.

iZettle launched its ‘chip and PIN’ mobile payment service in Sweden, with some of the funding coming from Charles Dunstone. Intel and MasterCard announced a partnership that could well see NFC credit card readers built into laptops. Plus there was a digital wallet rival to PayPal called V.me, created by Visa and just available as a beta service in the USA and Canada at the moment.

All that was left to cheer me was the preview of next year’s International CES consumer electronics show… and after a couple of hours in the presence of the US Consumer Electronics Association I was reassured that the mobile industry was a good place to be. With mobile businesses - from augmented reality wizards Blippar to gaming accessory designers Fructel - touting their products and services, January’s CES show in Las Vegas promises to be an exciting event. All I need now is some kind of gambling success to finance my trip.

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Recent Podcasts

From CES to customer service, we talk about all the latest mobile tech news

Podcast - 8th January 2014

Iain Graham, James Rosewell and Mark Bridge return with their first mobile industry podcast of 2014.

This week they're looking at new Samsung, Sony and ZTE products from CES, they're talking about Android embedded in cars, they're catching up with the latest news from BlackBerry, they're discussing cheque payments by smartphone, they're revealing complaint data from Ofcom and they're investigating quite a few other stories as well.

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We make our mobile industry predictions for 2014 and review our end-of-year forecasts from 2013

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Bill shock, cheaper roaming, court injunctions, satellites, shopping and loads more mobile industry news

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We interview James Atkins of UK-based smartphone manufacturer Kazam

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In today's programme we're talking to James Atkins, co-founder and Chief Marketing Officer of smartphone manufacturer Kazam.

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