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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, July 1, 2013

Last week at The Fonecast: 1st July 2013

Good news from Sony Mobile, bad news from BlackBerry

Last week at The Fonecast: 1st July 2013

Mark Bridge writes:

I don’t know about you but I’m delighted to see Sony Mobile getting plenty of coverage for its new smart watch and giant smartphone. The company’s impressive presence at Mobile World Congress 2013 showed plenty of promise... and I’d say it’s now delivering.

Not only has Sony updated its original SmartWatch when other manufacturers are still working on their first, it’s also put Qualcomm’s Snapdragon 800 2.2GHz quad-core processor inside a ‘phablet’ with a 6.4-inch HD screen. It seems the Samsung Galaxy Note has a serious challenger.

Talking of Samsung, the Galaxy S4 range has a new addition. The Samsung Galaxy S4 LTE-A is – as its name suggests – equipped for the even faster 4G speeds of LTE-Advanced. Expect to see it on sale in South Korea, where the world’s first LTE-A network has launched, but probably never in the UK.

On the other side of the coin, bookseller Barnes & Noble said it’s going to stop making colour-screen Nook tablets. This isn’t the end for the Nook, though: B&N will keep developing monochrome eBook readers and will work with third-party manufacturers on future Nook tablets.

There was a clip round the ear for Vodafone last week, with the ASA ruling that the Vodafone web site didn’t explain pricing clearly enough, and another clip round another ear for Samsung’s ‘trade up’ offer to promote its Galaxy Note II.

Meanwhile T-Mobile ended up at the top of Ofcom’s ‘pay monthly’ complaint list for the first quarter of 2013, replacing its EE stable-mate Orange. Once again, O2 generated the least complaints.

Finally to the big corporate stuff. BlackBerry’s quarterly figures surprised many people by revealing a loss... and by not revealing overall subscriber numbers in the initial announcement... while Vodafone confirmed its plans to buy German cable TV company Kabel Deutschland and Telefonica agreed to sell O2 Ireland to Hutchison Whampoa’s Three brand.

And Carphone Warehouse is back in charge of the entire Carphone Warehouse business, having acquired Best Buy’s 50% share of CPW Europe. Andrew ‘Stat’ Harrison is due to become CEO of the Carphone Warehouse Group from this month’s AGM, while chairman Sir Charles Dunstone is expected to get more involved again in the business he co-founded. At the risk of appearing partisan once more, I think it sounds rather exciting to hear that.

On Monday mornings we summarise the past week’s mobile industry headlines in a newsletter that’s a lot like this article. To receive it, simply register your email address at TheFonecast.com by clicking the link at the top right-hand corner of our home page.
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Recent Podcasts

Catch up with the latest mobile industry news, from CES to the UK 4G auction

Podcast - 9th January 2013

We have a particularly packed programme this week as we catch up with all the biggest mobile industry news stories since Christmas.

There's opinion on everything from the UK 4G auction to the current CES show and from open-source smartphones to wireless phone charging in cars.

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Our mobile phone industry predictions for 2013

Podcast - 19th December 2012

It's the last podcast of 2012, so we're making some predictions about the mobile industry in 2013... and looking back to the forecasts we made twelve months ago..

Should we expect a renaissance at BlackBerry?  Is it the beginning of the end for SMS?  Will smartphones keep getting bigger?  Will the number of UK networks get smaller? 

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Article rating: 5.0

Gemalto and mobile financial services: we talk to Amol Deshmukh and Winston Yeo

Podcast - 14th December 2012

Today's podcast feature takes a look at mobile financial services, from the current state of mobile payments to NFC adoption and the developments we're likely to see next year.

Joining us are Winston Yeo, Vice President Marketing and Product Management for Mobile Financial Services at Gemalto, and Amol Deshmukh, Gemalto's Director of Mobile Financial Services for North America.

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A manufacturing break-up, mobile WiFi hotspots, customer satisfaction... and more

Podcast - 12th December 2012

This week's podcast includes news of two more UK virtual networks, Nokia's property deal, a break-up for ST-Ericsson and Huawei's new partnership with Three.

We also look at WiFi hotspots in London taxis, Ofcom's research into customer service, pre-loaded security software on Android smartphones and a man whose iPhone may have cost him a job.

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Keith Curran interview: challenges for mobile networks, opportunities for mobile dealers

Podcast - 7th December 2012

This week Iain Graham has been talking to Keith Curran about the problems facing mobile networks and the opportunities for mobile phone dealers.

Keith was a director of the Caudwell Group before setting up, running and later selling service provider Yes Telecom. He’s now CEO of Steadings Group.

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