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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, July 1, 2013

Last week at The Fonecast: 1st July 2013

Good news from Sony Mobile, bad news from BlackBerry

Last week at The Fonecast: 1st July 2013

Mark Bridge writes:

I don’t know about you but I’m delighted to see Sony Mobile getting plenty of coverage for its new smart watch and giant smartphone. The company’s impressive presence at Mobile World Congress 2013 showed plenty of promise... and I’d say it’s now delivering.

Not only has Sony updated its original SmartWatch when other manufacturers are still working on their first, it’s also put Qualcomm’s Snapdragon 800 2.2GHz quad-core processor inside a ‘phablet’ with a 6.4-inch HD screen. It seems the Samsung Galaxy Note has a serious challenger.

Talking of Samsung, the Galaxy S4 range has a new addition. The Samsung Galaxy S4 LTE-A is – as its name suggests – equipped for the even faster 4G speeds of LTE-Advanced. Expect to see it on sale in South Korea, where the world’s first LTE-A network has launched, but probably never in the UK.

On the other side of the coin, bookseller Barnes & Noble said it’s going to stop making colour-screen Nook tablets. This isn’t the end for the Nook, though: B&N will keep developing monochrome eBook readers and will work with third-party manufacturers on future Nook tablets.

There was a clip round the ear for Vodafone last week, with the ASA ruling that the Vodafone web site didn’t explain pricing clearly enough, and another clip round another ear for Samsung’s ‘trade up’ offer to promote its Galaxy Note II.

Meanwhile T-Mobile ended up at the top of Ofcom’s ‘pay monthly’ complaint list for the first quarter of 2013, replacing its EE stable-mate Orange. Once again, O2 generated the least complaints.

Finally to the big corporate stuff. BlackBerry’s quarterly figures surprised many people by revealing a loss... and by not revealing overall subscriber numbers in the initial announcement... while Vodafone confirmed its plans to buy German cable TV company Kabel Deutschland and Telefonica agreed to sell O2 Ireland to Hutchison Whampoa’s Three brand.

And Carphone Warehouse is back in charge of the entire Carphone Warehouse business, having acquired Best Buy’s 50% share of CPW Europe. Andrew ‘Stat’ Harrison is due to become CEO of the Carphone Warehouse Group from this month’s AGM, while chairman Sir Charles Dunstone is expected to get more involved again in the business he co-founded. At the risk of appearing partisan once more, I think it sounds rather exciting to hear that.

On Monday mornings we summarise the past week’s mobile industry headlines in a newsletter that’s a lot like this article. To receive it, simply register your email address at TheFonecast.com by clicking the link at the top right-hand corner of our home page.
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Recent Podcasts

Trends, tablets and training with Faisal Sheikh from Fone Doctors

Podcast - 22nd June 2012

Iain Graham visits Faisal Sheikh of London-based Fone Doctors in today's audio feature.

They talk about the recent Fone Doctors relocation to new offices near London Bridge and Faisal's plans for a franchise outlet at Liverpool Street station before moving on to discuss training, customer service, the rise of the tablet and the demise of customer service.

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Microsoft makes tablets while Nokia makes cuts

Podcast - 20th June 2012

This week's mobile industry news podcast starts with two very different stories from Nokia and Microsoft: one is announcing closures, the other is expanding its manufacturing.

We also find time to talk about roaming tariffs, mobile money, intelligent vending machines and a handful of recent mobile-related acquisitions.

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Apple previews iOS6, Vodafone goes roaming and Xbox gets mobile

Podcast - 13th June 2012

In this week's mobile industry news podcast we're looking at Apple's new mobile operating system, Vodafone's money-saving European tariff and Microsoft's plans to expand the reach of its Xbox gaming console.

There's also talk about network sharing, legal battles, mobile apps, mobile payments and mobile retailing.

Author: The Fonecast
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Over The Air 2012

Podcast - 9th June 2012

James Rosewell reports from Over The Air 2012 in today's podcast.

The event, which took place on 1st and 2nd June 2012 at Bletchley Park, attracted around 600 mobile developers and designers to celebrate all things mobile.

Author: The Fonecast
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Podcast - 6th June 2012

We're taking a break from the current mobile industry news headlines this Diamond Jubilee week. In fact, we're celebrating our own anniversary because it's six years since we first started recording The Fonecast.

Listen to this week's podcast and we'll take you back to 2006, a year in which 'mobile music' meant ringtones, the Nokia N95 redefined 'smart' and we reported rumours of a new Apple 'iPod phone' being prepared by Foxconn.

Author: The Fonecast
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