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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Sunday, November 20, 2011

Last week at The Fonecast: 21st November 2011

Mark Bridge writes:

Having read some of last week’s headlines, you might think the UK’s Communication Ombudsman has told mobile phone networks not to describe their data tariffs as ‘unlimited’ unless they really are. However, what’s actually happened is that one of the UK’s communication ombudsmen (ombudspeople?) has asked mobile operators to be clear about any limits, to stop unexpectedly high bills from building up and to tell customers before they exceed any limit. Better than nothing but hardly earth-shattering.

Perhaps I’m suffering from the Monday blues but it seems to me that many of the other mobile news stories from the last seven days were equally unexciting for the UK. Damp squib, anyone?

We had O2 switching on the UK’s largest 4G LTE network trial (or ‘the UK’s second 4G LTE trial’, as Everything Everywhere is more likely to call it). It’ll be running a 4G network in London for the next 9 months.

Google followed up its US-based beta Google Music service with a public version of the service. However, music licensing terms mean it’s not available in the UK yet.

But it’s not all completely bad news for UK music lovers. Now available in the UK is BlackBerry’s BBM Music, an app that makes you hope your friends have a similar taste in music but don’t like the same songs. Hmmm. And music discovery service Shazam is rolling out its LyricPlay feature across all its apps for iOS and Android devices, offering karaoke-style lyrics that are displayed in time with the music.

When it comes to mobile money, there’s plenty of news with potential for the UK... but nothing definite.

iZettle launched its ‘chip and PIN’ mobile payment service in Sweden, with some of the funding coming from Charles Dunstone. Intel and MasterCard announced a partnership that could well see NFC credit card readers built into laptops. Plus there was a digital wallet rival to PayPal called V.me, created by Visa and just available as a beta service in the USA and Canada at the moment.

All that was left to cheer me was the preview of next year’s International CES consumer electronics show… and after a couple of hours in the presence of the US Consumer Electronics Association I was reassured that the mobile industry was a good place to be. With mobile businesses - from augmented reality wizards Blippar to gaming accessory designers Fructel - touting their products and services, January’s CES show in Las Vegas promises to be an exciting event. All I need now is some kind of gambling success to finance my trip.

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Recent Podcasts

Podcast - 29th July 2009

Former javelin world record holder Steve Backley talks about selling mobile phones, while Iain, James and Mark look at the rest of the week’s industry headlines – from SpinVox problems to Blyk’s closure.

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Podcast - 22nd July 2009

This week Iain Graham talks to Andy Tow, MD of distributor Avenir Telecom. And, as usual, Iain joins James Rosewell and Mark Bridge for an in-depth look at the week's mobile industry headlines.

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Podcast - 15th July 2009

We report from the launch of Datawind's new UbiSurfer netbook and PocketSurfer3 device, which both include a year's mobile internet access with the purchase price. Plus, as usual, there's an in-depth look at all the week's mobile industry headlines.

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Podcast - 8th July 2009

This week's podcast sees Vodafone and Carphone Warehouse reunited, T-Mobile UK with an uncertain future and mobile music downloads hitting new highs. There's also news about a youth-focussed MVNO - and it's not Blyk.

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Podcast - 1st July 2009

It's a particularly upbeat edition of The Fonecast this week, with European roaming charges falling, a universal phone charger on the horizon and mobile video uploads on the increase. Coming back down to earth, we also take a look at some of the problems facing mobile payments in the UK.

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