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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Roaming charge 'bill shock' isn't over yet

Mark Bridge writes:

In recent years we’ve seen many a newspaper headline about the high charges for mobile data when abroad. Horror stories that warned of bills exceeding £1000 per week.

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Orange T: what should the merged company do next?

James Rosewell writes:

The merger of T-Mobile and Orange on 1st April 2010 is one of the most significant events in the evolution of the UK mobile industry since the original creation of Orange and 1-2-1 in the 90s. From now on the UK will have 4 mobile networks, and one of those networks will have ~35% of the market. A 35% market share comes with a lot of potential. Not only can standards be influenced in a way previously unimaginable in the UK, but economies of scale can be translated into profits.

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Guy Kewney, 'the first computer journalist'

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One trade show too far!

Iain Graham writes:

This is a true story. It may not be a particularly relevant story - but it is a true story.

I think I have just realised that I have to be serious about my new career as a Grumpy Old Man (GOM) and come to terms with the fact that it is not new, just a natural progression from so many years as a Grumpy Young Man (GYM)!

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The mobile web and your personal information

James Rosewell writes:

The mobile techie community has known about mobile networks and indeed some handsets providing unique information about mobile devices and customers for a long time. Collin Mulliner, a graduate student at the Technische Universitat Berlin, has recently bought the issue to the attention of the public during a talk at the CanSecWest conference in Vancouver.

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Tuesday, May 31, 2016

UK mobile users can now send a text to reduce nuisance calls

The Telephone Preference Service (TPS) and Ofcom have introduced a new text message service that lets UK mobile users opt out of receiving unsolicited sales and marketing calls.

Mobile phone users can simply text ‘TPS’ and their email address to 78070. (Most users will have a standard text message deducted from their ‘bundle’, although some may be charged a standard message rate.) Their mobile number will then be added to the UK's official ‘do not call’ database, leading to a reduction in unwanted calls.

It is illegal for organisations to make unsolicited sales and marketing calls to any telephone number that’s been registered with the TPS unless the owner has given their consent. Earlier this year a company was fined £350,000 for making unsolicited calls about PPI claims.

John Mitchison, Head of the Telephone Preference Service, said “Rogue callers operate illegally and against the interests of ordinary people. Texting will make it easier for people to register their mobile numbers on the TPS, which is the only official no-call list, and help us stamp out rogue callers once and for all by giving the Information Commissioner more ammunition to prosecute these cases.”

[Ofcom guide for consumers]

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