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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, July 1, 2013

Last week at The Fonecast: 1st July 2013

Good news from Sony Mobile, bad news from BlackBerry

Last week at The Fonecast: 1st July 2013

Mark Bridge writes:

I don’t know about you but I’m delighted to see Sony Mobile getting plenty of coverage for its new smart watch and giant smartphone. The company’s impressive presence at Mobile World Congress 2013 showed plenty of promise... and I’d say it’s now delivering.

Not only has Sony updated its original SmartWatch when other manufacturers are still working on their first, it’s also put Qualcomm’s Snapdragon 800 2.2GHz quad-core processor inside a ‘phablet’ with a 6.4-inch HD screen. It seems the Samsung Galaxy Note has a serious challenger.

Talking of Samsung, the Galaxy S4 range has a new addition. The Samsung Galaxy S4 LTE-A is – as its name suggests – equipped for the even faster 4G speeds of LTE-Advanced. Expect to see it on sale in South Korea, where the world’s first LTE-A network has launched, but probably never in the UK.

On the other side of the coin, bookseller Barnes & Noble said it’s going to stop making colour-screen Nook tablets. This isn’t the end for the Nook, though: B&N will keep developing monochrome eBook readers and will work with third-party manufacturers on future Nook tablets.

There was a clip round the ear for Vodafone last week, with the ASA ruling that the Vodafone web site didn’t explain pricing clearly enough, and another clip round another ear for Samsung’s ‘trade up’ offer to promote its Galaxy Note II.

Meanwhile T-Mobile ended up at the top of Ofcom’s ‘pay monthly’ complaint list for the first quarter of 2013, replacing its EE stable-mate Orange. Once again, O2 generated the least complaints.

Finally to the big corporate stuff. BlackBerry’s quarterly figures surprised many people by revealing a loss... and by not revealing overall subscriber numbers in the initial announcement... while Vodafone confirmed its plans to buy German cable TV company Kabel Deutschland and Telefonica agreed to sell O2 Ireland to Hutchison Whampoa’s Three brand.

And Carphone Warehouse is back in charge of the entire Carphone Warehouse business, having acquired Best Buy’s 50% share of CPW Europe. Andrew ‘Stat’ Harrison is due to become CEO of the Carphone Warehouse Group from this month’s AGM, while chairman Sir Charles Dunstone is expected to get more involved again in the business he co-founded. At the risk of appearing partisan once more, I think it sounds rather exciting to hear that.

On Monday mornings we summarise the past week’s mobile industry headlines in a newsletter that’s a lot like this article. To receive it, simply register your email address at TheFonecast.com by clicking the link at the top right-hand corner of our home page.
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Recent Podcasts

From CES to customer service, we talk about all the latest mobile tech news

Podcast - 8th January 2014

Iain Graham, James Rosewell and Mark Bridge return with their first mobile industry podcast of 2014.

This week they're looking at new Samsung, Sony and ZTE products from CES, they're talking about Android embedded in cars, they're catching up with the latest news from BlackBerry, they're discussing cheque payments by smartphone, they're revealing complaint data from Ofcom and they're investigating quite a few other stories as well.

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We make our mobile industry predictions for 2014 and review our end-of-year forecasts from 2013

Podcast - 18th December 2013

It's our last podcast of the year, which is the traditional time for us to predict what'll be happening in the mobile phone industry during the next 12 months... from forthcoming consumer technology to deals between network operators.

As well as making our 2014 predictions, we'll also be reviewing those we made last year and discovering how accurate our forecasts for 2013 really were.

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Bill shock, cheaper roaming, court injunctions, satellites, shopping and loads more mobile industry news

Podcast - 11th December 2013

This week we're talking about a UK government deal to prevent bill shock, good news for some UK consumers visiting the USA, a court threat to HTC sales, new high-speed satellite broadband, mobile search, mobile shopping and much more.

Join Iain Graham, James Rosewell and Mark Bridge for an informed and entertaining look at all the major mobile industry news stories from the past seven days.

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Sailfish smartphones, shopping, security, spectrum shortages and several supplementary stories

Podcast - 4th December 2013

It's been a week of diverse mobile headlines in which Jolla started selling its Sailfish smartphone, mobile shopping broke records and BlackBerry's CEO looked to the future.

We're also talking about smartphones for seniors, battery life, a looming spectrum shortage, phone theft and Sony's Smart Wig. Something for everyone, surely!

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We interview James Atkins of UK-based smartphone manufacturer Kazam

Podcast - 29th November 2013

In today's programme we're talking to James Atkins, co-founder and Chief Marketing Officer of smartphone manufacturer Kazam.

The company launched earlier this year and has just announced its first seven Android-based handsets. James explains the story behind Kazam's creation, the company ethos, its product range and its plans for the future.

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