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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, July 1, 2013

Last week at The Fonecast: 1st July 2013

Good news from Sony Mobile, bad news from BlackBerry

Last week at The Fonecast: 1st July 2013

Mark Bridge writes:

I don’t know about you but I’m delighted to see Sony Mobile getting plenty of coverage for its new smart watch and giant smartphone. The company’s impressive presence at Mobile World Congress 2013 showed plenty of promise... and I’d say it’s now delivering.

Not only has Sony updated its original SmartWatch when other manufacturers are still working on their first, it’s also put Qualcomm’s Snapdragon 800 2.2GHz quad-core processor inside a ‘phablet’ with a 6.4-inch HD screen. It seems the Samsung Galaxy Note has a serious challenger.

Talking of Samsung, the Galaxy S4 range has a new addition. The Samsung Galaxy S4 LTE-A is – as its name suggests – equipped for the even faster 4G speeds of LTE-Advanced. Expect to see it on sale in South Korea, where the world’s first LTE-A network has launched, but probably never in the UK.

On the other side of the coin, bookseller Barnes & Noble said it’s going to stop making colour-screen Nook tablets. This isn’t the end for the Nook, though: B&N will keep developing monochrome eBook readers and will work with third-party manufacturers on future Nook tablets.

There was a clip round the ear for Vodafone last week, with the ASA ruling that the Vodafone web site didn’t explain pricing clearly enough, and another clip round another ear for Samsung’s ‘trade up’ offer to promote its Galaxy Note II.

Meanwhile T-Mobile ended up at the top of Ofcom’s ‘pay monthly’ complaint list for the first quarter of 2013, replacing its EE stable-mate Orange. Once again, O2 generated the least complaints.

Finally to the big corporate stuff. BlackBerry’s quarterly figures surprised many people by revealing a loss... and by not revealing overall subscriber numbers in the initial announcement... while Vodafone confirmed its plans to buy German cable TV company Kabel Deutschland and Telefonica agreed to sell O2 Ireland to Hutchison Whampoa’s Three brand.

And Carphone Warehouse is back in charge of the entire Carphone Warehouse business, having acquired Best Buy’s 50% share of CPW Europe. Andrew ‘Stat’ Harrison is due to become CEO of the Carphone Warehouse Group from this month’s AGM, while chairman Sir Charles Dunstone is expected to get more involved again in the business he co-founded. At the risk of appearing partisan once more, I think it sounds rather exciting to hear that.

On Monday mornings we summarise the past week’s mobile industry headlines in a newsletter that’s a lot like this article. To receive it, simply register your email address at TheFonecast.com by clicking the link at the top right-hand corner of our home page.
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Recent Podcasts

Operating Systems: a new set of Davids emerge to challenge the incumbent Goliaths

Podcast - 22nd July 2013

This panel discussion about new mobile operating systems was recorded at Mobile Monday London on 15th July 2013.

It's chaired by Geoff Blaber of CCS Insight with contributions from the GSMA's Alex Sinclair, David Wood of Delta Wisdom (and formerly of Symbian), Andreas Constantinou from Vision Mobile, Victor Palau of Canonical and Christian Heilmann from Mozilla Corporation.

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Nokia, Microsoft, BlackBerry, Telefonica and much more... all in this week's podcast

Podcast - 17th July 2013

There's big news from big names this week as Nokia announces a new smartphone, Microsoft announces a new structure and Research In Motion announces a new name.

We also talk about O2 UK's backhaul deal, Apple's eBook court case, a complaint about advertising and plenty more as well.

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A security scare, a new mobile payment service, some quarterly results and loads of money

Podcast - 10th July 2013

We start this week's podcast by talking about an Android security risk - before moving on to new 4G services from EE, a drop in Nook tablet prices and a couple of quarterly results that disappointed the stock market.

In addition we discuss insurance complaints, Bluetooth Smart technology, a new multi-million investment in Shazam and some research about the future of apps.

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Will mobile data kill SMS, does all-IP mean less security - and what's the future for mobile networks?

Podcast - 5th July 2013

Robin Kent, operations director at Adax Europe, talks to Mark Bridge about some of the challenges facing mobile network operators as data usage increases.

They discuss how networks can differentiate their services, how can they monetise the app phenomenon, whether mobile data will kill voice and SMS... and the privacy concerns that arise around all-IP communication.

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New mobile products from Sony, Firefox and Sainsbury's

Podcast - 3rd July 2013

In our podcast this week we're discussing the new SmartWatch from Sony, talking about Firefox OS smartphones and contemplating Vodafone's partnership with Sainsbury's.

We're also looking at complaint figures, roaming charges, pay as you go pricing, joint ventures, BlackBerry's recent results and the future of Windows Phone.

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